Shipping & Delivery Policy

1. Dispatch timelines

NeonTap cards are produced to order. Each card is programmed and quality-checked before it leaves us.

Orders are ordinarily delivered within 7 to 10 business days of payment being confirmed. Business days are Monday to Saturday, excluding public holidays. That period covers production, quality checks, despatch and courier transit.

Remote locations served only by surface transport may take longer. Bulk and corporate orders, and orders requiring custom printing, are quoted separately; where that applies we confirm a timeline with you in writing before production begins.

These timelines are estimates and are not guaranteed. Delays caused by courier networks, weather, public disruption or other events outside our reasonable control are not within our responsibility.

2. Serviceable areas

We ship across India to addresses our courier partners serve. A small number of pincodes are not serviceable, and some remote locations are served only by surface transport, which takes longer.

If your pincode cannot be served, we contact you and offer either an alternative delivery address or a full refund of the order.

We do not currently ship outside India. For international requirements, write to us before placing an order.

3. Shipping charges

Shipping charges, where they apply, are shown at checkout before payment and form part of the order total. No shipping charge is added after an order has been placed.

Charges for bulk and corporate orders are quoted separately and confirmed in writing before production begins.

4. Tracking

Once your order is despatched we send a tracking reference to the email address on the order. Tracking information is provided by the courier and may take up to 24 hours to become active after despatch.

If you have not received a tracking reference within 5 business days of payment being confirmed, write to us at contact@neonvisuals.in.

5. Failed or refused delivery

Please make sure the delivery address and phone number on your order are complete and correct. We are not able to change a delivery address once an order has been despatched.

Our courier partners ordinarily make up to three delivery attempts. If delivery fails because the address was incomplete or incorrect, because no one was available across those attempts, or because the parcel was refused, the parcel is returned to us.

Where a parcel is returned for any of those reasons, we re-despatch it once you confirm a correct address. Re-despatch is charged at actual courier cost. Because cards are produced to order, a failed delivery does not entitle you to a refund.

6. Damaged, defective or incorrect items

If your parcel arrives damaged, if a card is defective, or if you receive an item you did not order, report it by writing to us within 7 days of delivery, attaching photographs. We will replace or correct the order at our own cost.

This section works together with our Refund & Cancellation Policy, which sets out the full position on returns and replacements.

7. Contact

Neon Visuals Room No. 20, Vishwakarma Rahiwashi Sangh, Jogeshwari–Vikhroli Link Road, Mumbai, Maharashtra – 400093, India

Email: contact@neonvisuals.in Business hours: Monday – Saturday, 9:00 AM – 7:00 PM IST