Terms & Conditions

1. Definitions

In these Terms:

"We", "us", "our" means Neon Visuals, a sole proprietorship owned by Vikas Vishwakarma, having its principal place of business at Room No. 20, Vishwakarma Rahiwashi Sangh, Jogeshwari–Vikhroli Link Road, Mumbai, Maharashtra – 400093, India.

"NeonTap" means the product operated by us, comprising physical NFC cards and the hosted profile service made available at tap.neonvisuals.in.

"You", "your" means the person who purchases a card, creates an account, or otherwise uses NeonTap.

"Card" means a physical NFC card supplied by us, carrying a tag identifier and, where printed, a QR code.

"Tag" means the record we hold corresponding to a Card, identified by its tag identifier.

"Activation code" means the single-use code supplied with a Card that binds that Card to an account.

"Profile" means the page you create and control, published at a username you select.

"Viewer" means any person who reaches a Profile by tapping a Card, scanning a QR code, or following a link.

"Pro" means the paid subscription tier of NeonTap.

"Content" means any text, image, link, contact detail or other material you place on a Profile.

2. Eligibility and account registration

You must be at least 18 years of age to create an account. By creating an account you confirm that you are 18 or older and that you are capable of entering into a binding contract under applicable law.

Accounts are created by verifying an email address. We send a one-time code to that address; entering it signs you in. There is no password. You are responsible for maintaining control of the email address associated with your account, and for anything done through your account.

One account may hold more than one Card. You must give accurate information when you register and keep it current. We may suspend or close an account that we reasonably believe was created with false information or by a person under 18.

3. Description of the service (NFC card + hosted public profile)

NeonTap has two parts. The first is a physical Card containing an NFC chip programmed with a fixed web address. The second is a hosted Profile that the address resolves to.

The Card is programmed once. Changing your Profile does not require the Card to be reprogrammed or replaced. A Viewer does not need an account or an application to view a Profile.

Whether a Card can be read depends on the Viewer's device. Not every phone supports NFC, and some devices require NFC to be enabled in settings. Where a Card cannot be read by tap, the printed QR code or the direct link may be used instead. We do not warrant compatibility with any particular device.

4. Card activation and one-time activation codes

Each Card is supplied with an activation code. The code is shown once at the time the Card is produced and is stored by us only in hashed form. We cannot retrieve or reissue a code that has been lost. Keep the card sheet supplied with your order.

An activation code may be used once. Once used, the Card is bound to the account that used it and cannot be activated again by anyone else. This is what prevents another person from claiming a Card that belongs to you.

You are responsible for keeping your activation code confidential until you have used it. A person who obtains an unused code before you do may bind the Card to their own account, and we will not be able to reverse that without evidence of your ownership of the order.

Until a Card is activated it resolves to a holding page and carries no Profile.

5. Username allocation, reserved names, and reclamation

When you activate a Card you choose a username. Your Profile is published at that username. Usernames are allocated on a first-come basis and must be unique.

Certain usernames are reserved and cannot be claimed. These include names that contain "neonvisuals", names that correspond to routes on our service, and names we reserve for administrative purposes. We may add to the reserved list at any time.

You may not select a username in order to impersonate another person or organisation, to trade in usernames, or to infringe a trade mark or other right. We may reclaim a username, on reasonable notice to you where practicable, if we reasonably believe that it infringes the rights of a third party, that it was registered abusively or for resale, that it impersonates another person, or that we are required to release it by law or by an order of a competent authority.

Where we reclaim a username we will, where we reasonably can, allow you to select a replacement so that your Card continues to work. You do not acquire ownership of a username; you acquire the right to use it while your account is in good standing.

6. Acceptable use and prohibited content

You may not use NeonTap to publish, link to, or distribute Content that:

• is unlawful under Indian law, or that we are required to remove under applicable law or by order of a competent authority;
• infringes the intellectual property, privacy or other rights of any person;
• is obscene, sexually explicit, or harmful to children;
• promotes violence, terrorism, or hatred against any group;
• is deceptive, impersonates another person or organisation, or is designed to defraud;
• contains malware, or links to a site designed to compromise a Viewer's device or credentials;
• publishes another person's personal information without their consent.

You may not attempt to gain unauthorised access to our systems or to another user's account, interfere with the operation of the service, extract data by automated means, or use NeonTap in a way that places an unreasonable load on our infrastructure.

We do not monitor Content routinely. Where a Profile is reported to us, or otherwise comes to our attention, we may review it and act under section 13.

7. User content: ownership, and licence granted to us to display it

You retain ownership of your Content. Nothing in these Terms transfers ownership of your Content to us.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt for formatting and display purposes, and publish your Content, for the sole purpose of operating NeonTap and displaying your Profile to Viewers. This licence exists so that we are able to run the service; it does not permit us to use your Content for marketing or any other purpose without your separate consent.

The licence continues while your Content is published and for the period reasonably required to remove it from our systems and from caches after you unpublish it or close your account.

You confirm that you hold the rights necessary to place your Content on a Profile and to grant the licence above, and that your Content does not infringe the rights of any third party.

8. Public nature of a published profile

A published Profile is public. Anyone who has your Card, your QR code, your username or your link can view it, and it may be indexed by search engines.

Do not place information on a Profile that you are not willing for the public to see. This applies to phone numbers, email addresses, physical addresses and any other contact or personal detail.

You are responsible for deciding what appears on your Profile. We are not responsible for the consequences of information you choose to publish.

You may unpublish a Profile at any time, which removes it from public view. Copies that a Viewer has already saved, or that a search engine has already cached, are outside our control.

9. Pro subscription: fees, billing period, renewal, cancellation

Pro is offered as an annual subscription. The current price is shown at the point of purchase and is inclusive of applicable taxes unless stated otherwise. We may change the price of Pro for future terms; a change does not affect a term you have already paid for.

Payment is collected through our payment provider. We do not receive or store your full card or bank details.

A Pro term begins when payment is confirmed and runs for one year. Unless cancelled, a subscription renews at the end of each term at the price then in force.

You may cancel at any time by writing to contact@neonvisuals.in. Cancellation prevents renewal; it does not terminate the current term or generate a refund of it. Your Pro features remain available until the term expires. Our Refund & Cancellation Policy governs refunds and forms part of these Terms.

If a renewal payment fails, we may suspend Pro features until payment succeeds. Your Profile and Card continue to work without Pro features.

10. Supply of physical cards

Cards are produced to order. An order is accepted when we confirm it, not when payment is initiated, and we may decline an order before despatch, in which case we refund any amount collected in full.

Delivery timelines, serviceable areas, charges, tracking and failed delivery are governed by our Shipping & Delivery Policy, which forms part of these Terms.

Risk in a Card passes to you on delivery. Cards are consumer articles and may wear with use; ordinary wear is not a defect. Our position on defective, damaged and incorrect items is set out in our Refund & Cancellation Policy.

Cards are supplied for your use. You may not resell Cards, reprogram them for use with another service, or represent them as your own product, without our written consent.

11. Service availability; no warranty

We aim to keep NeonTap available at all times, but we do not warrant that the service will be uninterrupted, timely, error-free, or that any defect will be corrected.

The service depends on third-party infrastructure including hosting, database, email and payment providers, and on the networks between us and a Viewer. Interruptions originating in those systems are outside our control.

We may suspend the service temporarily to carry out maintenance, to apply security updates, or to address a fault. Where a planned interruption is likely to be material we will give notice where it is reasonable to do so.

Except as expressly stated in these Terms, and to the fullest extent permitted by applicable law, NeonTap is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.

12. Limitation of liability

Nothing in these Terms limits or excludes our liability for fraud, for fraudulent misrepresentation, for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, and to the fullest extent permitted by applicable law:

• We are not liable for indirect, incidental, special or consequential loss; for loss of profit, revenue, business, goodwill, anticipated savings or opportunity; or for loss or corruption of data, however arising.
• We are not liable for any loss arising from Content you publish, from a Viewer's use of information on your Profile, from a device's inability to read a Card, or from the acts or omissions of any third-party provider.
• Our total aggregate liability to you, arising out of or in connection with NeonTap and these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the total amount you paid to us in the twelve months immediately preceding the event giving rise to the claim.

You accept that the price of NeonTap reflects this allocation of risk, and that we would not be able to offer the service on these terms without it.

13. Suspension and termination

You may close your account at any time by writing to contact@neonvisuals.in. Closing an account unpublishes your Profile and ends your right to use your username.

We may suspend or terminate your account, or remove or unpublish particular Content, where we reasonably believe that:

• you have breached these Terms, and in particular section 6;
• your Content is unlawful, or we are required to remove it by law or by order of a competent authority;
• your account is being used to defraud, impersonate, or harm another person;
• continued operation of the account exposes us or our Viewers to legal or security risk.

Where the circumstances allow, we give you notice and an opportunity to correct the position before suspending or terminating. Where the risk is serious or immediate, we may act first and notify you afterwards.

Termination does not entitle you to a refund of any amount already paid, except where our Refund & Cancellation Policy provides otherwise. Sections 7 (to the extent of the removal period), 11, 12, 15 and 16 survive termination.

14. Changes to these terms and version history

We may change these Terms. Each version carries a version number and an effective date, both shown at the top of this document.

Where we make a change that materially affects your rights or obligations, we will ask you to accept the new version when you next sign in, and we record your acceptance against the version you accepted. Minor corrections that do not affect your rights may be made without a new acceptance.

Continuing to use NeonTap after a new version takes effect, and after accepting it where acceptance is requested, means you are bound by that version.

15. Governing law and jurisdiction (Bengaluru, Karnataka, India)

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of India.

The courts at Bengaluru, Karnataka, India have exclusive jurisdiction to settle any such dispute or claim.

Before commencing proceedings, we ask that you write to us at contact@neonvisuals.in so that we have an opportunity to resolve the matter directly. Nothing in this section prevents either party from seeking urgent interim relief from a competent court.

16. Contact

Neon Visuals Room No. 20, Vishwakarma Rahiwashi Sangh, Jogeshwari–Vikhroli Link Road, Mumbai, Maharashtra – 400093, India

Email: contact@neonvisuals.in Business hours: Monday – Saturday, 9:00 AM – 7:00 PM IST